Return Policy

All products you buy through Kien Den Trading Company and our website are covered by the Kien Den Trading Company’s Returns Policy.
If you have changed your mind
In addition to claims for faulty or defective products, we will cheerfully refund the purchase price where you have simply changed your mind and you return the product to us unopened, in its original packaging and with clear proof of purchase no later than 7 days from the date of purchase.
For want of doubt we would like to state that if any product withing a particular purchase is used or opened, Kien Den Trading Company reserves the right not to provide any exchange or refund. Eg, if you buy one carton of a particular product and use one item from that carton, we reserve the right not to provide you with an exchange or refund for that carton.
To make a claim under our Returns Policy, you must return the item to our warehouse. Where possible we will arrange to have it picked up at a time that is convienent to us though this is dependent on our service routes and is completely at our discretion. Any cost incurred by you in bringing the item to our warehouse will be have to be borne by you.
For all refund or exchanges a proof of purchase, typically the delivery invoice is a must. In addition, you will be required to provide identification showing your name, address and signature along with a copy of your business license (if you are a company) in the above instances and these details will be recorded for loss prevention purposes.
If a refund is given in the form of a Returns Card issued by Kien Den Trading Company then the following restrictions will apply
  • the card will have an expiry date of 6 months from the date of issue;
  • the card will be distinguishable as a Returns Card issued by Kien Den Trading Company.
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